![]() ![]() Good news is we heard the guest recovered. The fact is, every second counts in such situations, and this technology can aid in getting help quickly. Those extra seconds can make a tremendous difference in incidents such as these, allowing guests to receive medical assistance before emergency dispatchers can organize an ambulance. She was able to press her alert device to get help right away, then call emergency services from the hotel phone. We once heard a story about a housekeeper entering a room and discovering a guest in their bed who was in the process of overdosing. Specifically, we’ve heard of cases where our clients are now using them to summon a manager to have that tough conversation instead, helping to avoid any communication issues and de-escalate potential conflict. The bottom line is, this issue is not in the remit of your workforce’s tasks, and staff should never be placed in a position that may lead to confrontation. Firstly, staff may not have the language to express what is required of guests and secondly, guests may be confrontational when approached on this particular subject. The challenge for staff who are asked to police guests who are not following COVID protocols then is twofold. This is particularly true as hotels adapt to the “new normal”, and increased obligations are laid on guests to follow protocol on mask wearing, social distancing, and personal hygiene. Policing guests not wearing masksħ0% of housekeepers speak English as a second language, meaning communication between staff and guests can sometimes be challenging. This is preferable to a staff member crawling across the floor to call for help, allowing security to arrive to properly assess the individual without aggravating the injury. Wearable panic buttons allow staff to call for help quickly, especially if they become immobilized due to injury. Serious injuriesĭid you know hotel workers are 40% more likely to be injured than all other service workers? Due to the daily grind of their job, they are twisting, pulling, bending all day, causing musculoskeletal disorders and other conditions that can lead to on-the-job injuries with the potential for incapacitation. We explore nine other uses of personal safety devices as recounted to us by staff already using them. Chicago followed shortly after, and by 2020, regulations we’re being implemented on a state-wide level, with New Jersey, Washington, Illinois among those mandating the use of panic buttons in hotels.įour years on from the first panic button mandate, here at ROAR for Good we’ve discovered the real-world application of this technology has stretched beyond the initial use case to cater to a wide range of workplace issues. ![]() The first regulations were implemented at city level with Seattle’s 2016 ordinance. Subsequently, panic button laws have rolled out across the nation, and today, the hotel industry is becoming increasingly familiar with legislation requiring properties to protect staff using real-time tracking devices that allow them to summon help to their location. This survey, conducted by UNITE HERE, shed light on the scale of the problem facing a workforce of over 7 million women, eventually forcing local and national governments to act and begin legislating greater protection for workers across the industry. Herman cites a life-saving experience of one girl who had an asthma attack but was saved by using the MyLifeline watch.Back in 2016, spurred by first-hand reports from hotel workers in Chicago, the “Hands Off, Pants On” movement was started to protect the 58% of housekeepers who experience sexual harassment from guests on the job. “We are not only there for our clients when something goes wrong, we are also committed to help prevent things from going wrong in the first place.” ![]() “This programme accentuates Santam’s commitment to keeping South Africans safe while providing insurance good and proper,” said Mokaedi Dilotsotlhe, Chief Marketing Officer at Santam. Santam was also great for market accessibility. According to Herman, through interaction with Santam, MyLifeline was able to build a product that is well aligned with the market need. One of these connections was with Santam, through the Santam Innovation Challenge. Herman said it would have been impossible for MyLifeline to have access to Santam without facilitation by LaunchLab. Before joining LaunchLab they had no sales but, through Launch Lab connections, their first sales were achieved, and they have sold hundreds of devices since. He said LaunchLab was instrumental in the growth of MyLifeline. Herman said: “When we joined LaunchLab we had no testing support, validation support, marketing capability and no form of legal support”. According to the CEO of MyLifeline, Herman Bester, the company had limited experience with building a tech product. ![]()
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